For many people, having a laptop means having a way to be in the office wherever they are. Business can be conducted almost anywhere thanks to the popularity of available WiFi access points. Working from home has become a common practice, and it offers flexible hours. With a laptop, you have access to all your software, cloud shared documents, and communication tools almost anywhere in the world.
The downside to relying on technology and its portability is that if it breaks, the impact can be significant. If a replacement can't be borrowed and no other way of conducting business is available, productivity of an employee can potentially drop to very little. There are ways to mitigate this kind of impact, however, and while it means added initial overhead, in the long run it's probably worth the cost.
Having a dedicated service provider with a variety of service level agreements adds flexibility to cost and availability. Less critical repairs can be done at a lower cost, while vital equipment can be repaired within hours. A dedicated service provider has access to a wide parts inventory of common components that fail, as well as delivery services that may not be available to a smaller repair shop. The cost of repairs will be higher, but given the loss in wages and business revenue incurred while an employee waits for a key tool, the overall business loss may be significantly less.
Keeping additional spare laptops available to immediately replace a failed unit may work well in some business environments as well. An employee can come in to the office and switch out the laptop needing repair for one that will work while theirs is being repaired. This is often a good solution for smaller businesses, or businesses that have in house technicians that can take care of repairs or shipping the broken laptop to an outside repair depot. This means investment dollars are sitting on a shelf unused for much of the time, but it will still result in savings when the equipment is needed to keep an employee working.
Laptop repair is inevitable in any working environment that uses them. Having a plan in place to minimise the overall loss in time and opportunities for business is key, even if that plan is used infrequently. The impact to a business over even a minor repair can far outweigh the cost of the repair, or even the laptop itself.
If your laptop has recently stopped working properly, reach out to a company like Hi Tec Solutions, LTD for help getting it back up and running.